To cancel your subscription quickly, you can contact our support team at any time. We will get back to you within 48 hours.
The cancellation steps may vary depending on the payment platform you used. Please select the platform where you placed your order and follow the instructions provided to cancel your subscription.
1. How to Cancel Subscription for Most PassFab Orders
If your order number is in the format T + 19 digits (e.g., T1234567890123456789), or if your invoice looks similar to the one below, contact the PassFab Customer Support team directly for assistance with canceling your subscription. For your reference, here is a screenshot of the invoice:
2. How to Cancel Subscription for PassFab Order on Paypal
If you used PayPal to make your purchase, please contact the PassFab Support team to cancel your subscription. You can also cancel it directly through the PayPal website by following the instructions below:
- Log in to your PayPal account at www.paypal.com.
- Click the Settings icon.
- Click Payments.
- Under "Preapproved payments", click Manage preapproved payments.
- Select the merchant whose agreement you want to cancel and click Cancel.
- Click Cancel Profile to confirm your request.
You can learn more on PayPal Support page.
3. How to Cancel Subscription for PassFab Order on Google Play
If you purchased a PassFab Android app through Google Play (order format: GPA.1234-1234-1234-12345), please contact the PassFab Support team to cancel your subscription. You can also cancel it manually by following the steps below:
- Open Google Play on your device and go to Subscriptions.
- Select the subscription you want to cancel and tap Manage.
- Tap Cancel subscription.
- Choose a reason from the confirmation pop-up.
- Tap Continue to confirm the cancellation.
Tips:
Uninstalling an Android app will not cancel your subscription. If you cancel a subscription, any payments already made will not be refunded. Once canceled, the subscription cannot be restored, but you can subscribe again at any time.
For more details, please visit: https://support.google.com/googleplay/answer/7018481
4. What to Do If My Order Has Been Renewed Automatically?
Due to system restrictions, the charged subscription fee is non-refundable. Before checkout in the shopping cart, you will see the subscription plan is “Renewal: Automatic”. And before the order is renewed, the payment platform will send a notification email beforehand, so you still have a chance to cancel your subscription.
We are not sure whether you ignored this kind of email or it has been tagged as SPAM. For these real reasons, it is not refundable once the order is renewed.
To avoid future recurring payment, please cancel the subscription timely. For any concerns, just feel free to contact us.