How to Cancel Subscription (Recurring Payment)

1. How to Cancel Subscription on MyCommerce

You can submit a support request to MyCommerce to help you cancel the subscription, or you can cancel the subscription by yourself, just follow the instructions below:

Step 1. Log in to your MyCommerce account with this link: https://account.mycommerce.com

Note: If you do not have a password, please click “Request Login/Password” link to reset the password. Follow the instructions prompt to reset your password, and then log in again.

Step 2. Find the order number you need to unsubscribe.

Step 3. Find the red cancel button in this order.

Step 4. Click Yes to confirm cancellation.

Step 5. Then you will see a reminder that your subscription to this order has been cancelled.

Step 6. At the end you will receive a notification email that your subscription has been successfully cancelled.

2. How to Cancel Subscription on PayPal

Please follow the steps below:

• Step 1. Log in to your PayPal account at www.paypal.com.
• Step 2. Click the Settings icon.
• Step 3. Click Payments.
• Step 4. Under "Preapproved payments", click Manage preapproved payments.
• Step 5. Select the merchant whose agreement you want to cancel and click Cancel.
• Step 6. Click Cancel Profile to confirm your request.

You can learn more on PayPal support page: https://www.paypal.com/us/smarthelp/article/how-do-i-cancel-a-billing-agreement,-automatic-recurring-payment-or-subscription-on-paypal-faq2254

3. How to Cancel Subscription on Cleverbridge

If your order comes with a subscription, you will see the subscription information in your order confirmation email. If you don’t need the subscription, just click the link “Cancel your subscription for xxx”, and follow the guide to cancel the subscription.

Tip: Prior the recurring payment occurs, cleverbridge will send an email to notify you. You still have a chance to cancel your subscription before the order is renewed. Just click the “cancel your subscription” link enclosed in the message that you shall receive.

4. What to Do If My Order Has Been Renewed Automatically?

Due to system restrictions, the charged subscription fee is non-refundable. Before checkout in the shopping cart, you will see the subscription plan is “Renewal: Automatic”. And before the order is renewed, the payment platform will send a notification email beforehand, so you still have a chance to cancel your subscription.

We are not sure whether you ignored this kind of email or it has been tagged as SPAM. For these real reasons, it is not refundable once the order is renewed.

To avoid future recurring payment, please cancel the subscription timely. For any concerns, just feel free to contact us.