Here's How to Fix Face ID Not Available iOS 17/16

By Andy Samuel to IOS 17 | 2023-09-14

Face ID is a feature that allows you to unlock your iPhone or iPad with your face. It is convenient and secure, but sometimes it may not work properly. You may encounter an iPhone 15 Face ID not working issue due to various reasons, such as a dirty camera, low battery, outdated software, or incorrect settings. In this article, we will show you how to fix iOS 17 Face ID not working issue by following some simple steps. Let's get started!

Part 1: Check Face ID Compatible iPhone/iPad Models

Your iPhone may not be compatible with your Face ID, which is one of the potential causes of your Face ID is not available iOS 17. Only select iPhone and iPad models with TrueDepth camera technology come with Face ID. These are the models:

iPhone Models with Face ID:

  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone SE (2nd generation, 2020)
  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13
  • iPhone 13 mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 14
  • iPhone 15 Series

iPad Models with Face ID:

  • iPad Pro 11-inch (1st and 2nd generations)
  • iPad Pro 12.9-inch (3rd and 4th generations)
  • iPad Pro 11-inch (3rd generation)
  • iPad Pro 12.9-inch (5th generation)

Part 2. Why is My Face ID not working on iOS 17?

Your iOS 17 Face ID stopped working for a variety of reasons. Some of the typical reasons why is Face ID not working include:

  • Make sure that the TrueDepth camera is clean and free of any obstructions, such as dirt, dust, or screen protectors.
  • If you have recently updated your iPhone to iOS 17, it is possible that the update has introduced a bug that is affecting Face ID.
  • Improper initial setup of Face ID can result in recognition inconsistencies.
  • Face ID is trained to recognize your face, so if you have recently changed your appearance, such as by growing a beard or getting a haircut, you may need to reset your Face ID.
  • It is possible that there is a problem with the TrueDepth camera or the Face ID sensor.

Part 3. How to Fix iOS 17 Face ID Not Woking?

You might be wondering how to solve my Face ID is not working issue on your iPhone or iPad. This section will outline several methods you may use to resolve the iOS 17 Face ID not functioning issue.

Way 1: Check out TrueDepth Camera

Face ID is made possible by the iPhone and iPad Pro's TrueDepth camera.

  1. Ensure that nothing is obscuring your face or the TrueDepth camera. Take off any eyewear, a screen protector, or a case that might affect the camera.
  2. Check to see if the camera is dust- and debris-free. Your eyes, nose, and mouth may be seen by a true-depth camera.

Way 2: Set up Face ID once more

If Face ID is not available iOS 17 for you isn't accurately recognizing your face, it may be time to reset it. Using Face ID to unlock your iPhone or iPad is simple and safe. It's conceivable that the Face ID information you have on your iPhone has some errors. Let's try to fix it.

Step 1: Open the Settings app on your iPhone.

Step 2: Go to Face ID & Passcode at this point.

Face ID & Passcode

Step 3: To access the setting, type in your iPhone passcode. To set up Face ID, follow the onscreen instructions.

face id with a mask

Way 3: Update your iPhone to iOS 17

For iOS and iPadOS, Apple often gives updates to repair bugs, close security holes, and improve the software. If you're having trouble using Face ID, the underlying software may be at blame. Here's how to fix Face ID not available iOS 17:

  1. You must have your iPhone connected to both a power source and a Wi-Fi network in order to update it wirelessly.
  2. Next, select Download and Install by going to Settings > General > Software Update. The terms and conditions must be accepted and your passcode could be required.
  3. When the download is finished, select Install Now. fix  Face ID not available iOS 17

Way 4: Reset all iPhone settings

If you're having difficulties using Face ID, you may want to try resetting all of the settings on your iPhone. All settings will be reset to their initial factory settings. This procedure can aid in solving software-related issues and the resolution of the ID not functioning issue.

Simply follow these steps to reset all of the settings on your iPhone.

  1. Reset all settings by going to the Settings app's General > Reset menu. You must enter your passcode to proceed.
  2. Your passcode must be entered before the reset can begin.
  3. The data on the iPhone won't be deleted by this. reset all settings

Part 4. Alternative to Unlock iPhone When Face ID Not Working

If none of the options mentioned above are successful for you, you may try using a third-party program to unlock your iPhone without using Face ID or a passcode. One such tool is the PassFab iPhone Unlock, which can unlock your iPhone's numerous locks, including the iCloud activation lock, Apple ID lock, screen lock, and screen time lock.

  • You will see four key features from the main interface. To get started, click "Start" from it, then continue to the next step.

    unlock lock screen passcode in passfab iphone unlock
  • Click "Next" after connecting your iPhone or iPad to the computer that is running PassFab iPhone Unlock

    start remove iphone passcode in passfab iphone unlock
  • Click "Download" to download the firmware package after choosing the file save path. Ensure your network connection is ready by waiting a few minutes.

    download firmware package in passfab iphone unlock downloading firmware package in passfab iphone unlock
  • To remove the passcode, click on the "Start Remove" button after downloading. Once that's done, you'll be able to unlock your device without entering a passcode, or you can set it up with a new passcode, Touch ID, or Face ID.

    removed passcode successfully by passfab iphone unlock

Part 5.FAQs about iOS 17 Face ID Not Working

Q1: How much does it cost to fix Face ID?

The cost to repair Face ID is based on how badly it was damaged. For an iPhone X or later, the TrueDepth camera replacement can run around $99 if it is damaged. Additionally, if the Face ID sensor is broken, it must be replaced, which can cost up to $129 in total.

It could be feasible to repair the problem without changing any parts if the damage is not as severe, for example, if the Face ID software is damaged.

Q2: What can damage Face ID on iPhone? Can water damage cause Face ID to not work?

Yes, water damage may prevent iOS 17 Face ID stopped working. Due to their proximity to the iPhone's top, the TrueDepth camera and Face ID sensor are vulnerable to water damage. Face ID on iPhones may become damaged in a few different situations.

  • Dropping your iPhone and breaking the TrueDepth camera or Face ID sensor is one of them.
  • Putting your iPhone in water or other liquids.
  • Scratching the Face ID or TrueDepth camera sensor.
  • Installing a screen shield that hides the TrueDepth camera from view.

Final Words

Face ID is a quick and safe method to unlock your iPhone, but at times it can not function as intended. Try some of the solutions we have covered in this article if you experience any issues with iOS 17 Face ID not working. We also recommend to use PassFab iPhone Unlock to quickly and simply unlock your iPhone without a Face ID or a passcode if none of the other methods above don't work for you.