I’ve seen a lot of iOS users complaining about that disabled iPad won't connect to iTunes. The same happened to an iOS user, and he asked this question:
“I am trying to restore my disabled iPad by plugging it into iTunes, it says that I need to confirm connection on the iPad but I can't because it is disabled. How do I fix this?”
Do not worry. In this case, there are other ways available to solve it. If you know the Apple ID and password connected to disabled iPad, you can use icloud. If you don't know ANY password, then third-party software is the best choice. If you want to know more, just keep reading.
- Part 1: Why My iPad is Disabled and won't Connect to iTunes
- Part 3: What Do I Do if My iPad is Disabled and Won't Connect to iTunes
- Additional Tips:
Part 1: Why My iPad is Disabled and won't Connect to iTunes
About why your iPad is disabled and won’t connect to iTunes, there are several reasons.
- The first explanation is that iTunes would require your iPad to be unlocked in order to access your files and data. If you connect your iPad to iTunes when it is disabled, iTunes will usually prompt you to input your iPad's passcode before moving on to the next step. This is the main reason the iPad would not connect to iTunes when it is disabled.
- The second reason is that the iPad is not recognized on iTunes might be that you haven't trusted this computer on your iPad. When connecting an iOS device to iTunes for the first time, it will be asked to validate the connection between the device and the computer by clicking “Trust” and entering screen passcode.
If you are in the first situation, you just can use other methods to fix iPad won't connect to iTunes. If you’re in the second situation, you can connect your disabled device to the computer you ever connected. In this way, you can also use iTunes to unlock your iPad.
Now, we have known the reason why my iPad is disabled and won’t connect to iTunes. So what to do when iPad is disabled and won't connect to iTunes? Let’s have a look at it.
Part 2: What Do I Do if My iPad is Disabled and Won't Connect to iTunes
Well, you can have different methods to fix the issue of “I reset my iPad and it says it is disabled and it won't connect to iTunes.” Let’s have a look at each of the methods so you may find the best one for your iPad.
Way 1: Fix 'Disabled iPad Won't Connect to iTunes' with PassFab iPhone Unlocker
PassFab iPhone Unlocker is a powerful software program that does four things: it bypasses the lock screen of iPhone/iPad/iPod Touch without having a passcode, it deletes the Apple ID associated with the device, it removes screen time passcode, and it bypasses MDM.
Without hesitation, it also can fix 'disabled iPad won't connect to itunes' without ANY password, 100% effective. If you forgot the screen passcode and Apple ID password, then this software is the best choice for you.
Here's how to use PassFab iPhone Unlocker to fix my iPad is disabled and won't connect to iTunes:
Step 1: On your device, download and run the PassFab iPhone Unlocker.
Step 2: On the user interface, you have 3 options. To unlock disabled iPad, click the "Start" button.
Step 3: After you've clicked on "Start", get a USB cable and connect the iPad to the computer. Then, to begin the procedure, press the "Start" button.
Step 4: Click the "Download" button to begin installing the matching firmware.
Step 5: To remove the passcode, click the "Start Remove" button after the firmware has been downloaded. And then wait for a while, your locked iPad will be unlocked.
Way 2: Fix 'iPad Disabled Cannot Connect to iTunes' Using iCloud
If your iPad is disabled and you can't log in to iTunes, and you want to fix “iPad is disabled and won't connect to iTunes,” then this section is also for you.
But there are 2 requirements for using this method to unlock disabled iPad.
- You know the Apple ID and password/iCloud account.
- You turned on Find My feature on the locked device.
If both of these conditions are satisfied, then the below are the steps for you to unlock your iPad with iCloud:
- Open a tab to access iCloud's official website on your other device/laptop/computer.
- Login the Apple ID and password of the disabled iPad.
Choose "Find iPhone" from the list.
Then click on 'All Devices' on the next screen and choose your iPad.
Now click on "Erase iPad" to unlock disabled iPad.
Then, click on "Erase" .
At last, enter Apple ID password again to confirm.
As all data has been removed from your device, the password has also been removed. You can now reset your device and recover data if you have backed up the data.
Way 3: Still Cannot Fix Disabled iPad? Seek Help from Apple Support
If you don’t want to use any of the methods mentioned above to fix my iPad is disabled and won't connect to iTunes, then you should contact Apple Support.
In this case, Apple Support usually recommends you reset your iPad using your iTunes account. However, in this case, you can’t access your iTunes account, so it is possible that Apple Support would ask you to reset your iPad using iCloud Find My iPad, same as we discussed above. But you can also ask whether there is a human service that can help you with this problem.
Tip 1: How to Unlock Disabled iPad with iTunes?
After discussing how to unlock disabled Pad without iTunes, now let’s see how to fix disabled iPad with iTunes if your device can be detected by the computer. It is an official way, if you are curious about this method, try and follow these simple steps:
Step 1: Put your locked iPad into recovery mode by pressing the buttons.
Situation 1: Your iPad sets Face ID
- First, make sure your iPad doesn’t connect to computer.
- Second, press and hold the Top button and one of the Volume button when you see the Power off slider. Drag it to the right to turn off the iPad.
Third, connect iPad to computer and press and hold the Top button until your iPad entering recovery mode.
Situation 2: Your iPad has a Home button
- First, make sure your iPad disconnect the computer.
- Second, press and hold the Top button when you see the Power off slider. Then drag it to turn off your iPad.
Third, hold the Home button to connect to the computer and hold it until the iPad entering recovery mode.
Step 2: Find the disabled iPad from “Locations”, and then click “Restore”.
Note: If this process takes more than 15 minutes, then your iPad will exit from the recovery mode and you should try these steps again.
Tip 2: Will I Lose Data When Solving iPhone is Disabled?
Yes, you will lose your data when solving this problem. However, if you usually back up of your data, you can recover the data.
And there is one situation you can back up your data when iPad is disabled. That is, you iPad was once connected to the computer you’re using now. Because in this situation, iTunes can access to the data of your iPad.
A lot of people complain about the iPad is disabled and won't connect to iTunes. So, this is why I devised this whole guide to fix the issue.
However, it is possible that one method is suitable for you and may not be suitable for others. But, I can assure you that all of the methods we discussed in this article are practicable, and you can easily fix the issue using any of the methods if your device satisfy related requirements. And I have to say, PassFab iPhone Unlocker is the best choice for it saves time and money.