How to Solve Windows 10 Microsoft Account Can't Sign in

"Everytime I try setting up a pin on my laptop a dialogue box pops up saying 'Can't sign in with a Microsoft account. This program is blocked by group policy. For more information, contact your system administrator. 0x800704ec', please help me!!"
can't sign in microsoft account windwos 10

Recently, many Windows 10 users keep asking me how to solve Microsoft Account can't sign in after upgrading to Windows 10. With a Microsoft account, you can log into Skype, OneDrive,, etc. Syncing devices to manage your photos, contacts, files, and settings with a single account is possible. So, it will be a big trouble if you can't sign in Microsoft account. In this article, we will teach you how to solve this problem step by step. Keep reading to check it out.

Part 1. How to Solve Microsoft Account Can't Sign in on Windows 10

Here are 3 ways for you to process which are totally free, you can select the way that works best for you. We also provide a solution for the user that forgot Microsoft password in part 2.

Free Way 1: Uninstall the Antivirus

If you have an antivirus installed on your Windows 10 computer and after that you are unable to sign into your Microsoft account. Then the antivirus program is the main culprit here. It might be blocking some components of your operating system files to work properly. As a result, you can't sign into Microsoft account on Windows 10. Number of users have faced this issue with antiviruses, Avast is one of the antivirus software that concerned people. You can uninstall the software and then try logging in again. Sometimes the uninstalling exercise is not enough, and you might need to use an uninstaller to get everything wiped out and let Windows work properly.

Step 1. Go to 'Start Menu' > 'Settings' > 'System'.

Step 2. Now, tap 'Apps & features' > choose antivirus here, let's say'Avast'.

Step 3. Hit the 'Uninstall' button near it.

system apps features uninstall antivirus

If the issue still persists, get 'avastclear' on your system and follow the guide:

Step 1. Get 'avastclear.exe' downloaded on your Windows 10 > Start Windows using 'Safe mode' run the uninstall utility.

Step 2. Search 'Avast' and press 'Remove' >'Restart' your Windows 10 system.

Free Way 2: Altering Group Policy Settings

In spite of having the right credentials for your Windows 10 Microsoft account. If you still can't sign into Microsoft account on Windows 10. You can also try changing the 'Group Policy Settings'.

Here is the guide:

Step 1. Click 'Search' on Windows 10 and key in 'group policy'. Select 'Edit group policies' from results followed by hitting'Enter'.

start search  edit group policy

Step 2. Go to 'Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Accounts: Block Microsoft Accounts'.

group policy  security options microsoft account

Step 3. Right click on 'Accounts: Block Microsoft' accounts >'Properties' > 'This policy is disabled'.

Step 4. Hit 'Apply' > 'OK'.

disable block  microsoft account policy

Note: It is effective, when a group policy has blocked your Microsoft Account. When you undergo this guide, the restrictions will be undone. As a result, your Microsoft Account can be easily accessible for login, management of files and purchases over Microsoft Store.

Free Way 3: Editing Registry

In case, there was no group policy blocking. But, your Windows 10 Microsoft account still doesn't allow you to sign in. you can fix the issue using registry.

Step 1. Open 'Search' and punch in 'regedit' followed by 'Enter' button. This will launch 'Registry Editor' on your screen.

start search  regedit registry editor

Step 2. Go to 'HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities' > look for your Microsoft account and right-click on it. Hit 'Delete' from the appearing options.

regedit stored identities delete account

Step 3. Exit 'Registry Editor' now. Then, go to 'Settings', select 'Accounts' and add the same Microsoft account again.

Part 2. Best Way to Fix Unable to Sign in Microsoft Account Windows 10

As the free ways involve playing with the system files, OS installation and system data. We found them a bit risky to proceed with. If you share the same fear, then we have a better solution at hand. PassFab 4WinKey stands out as the best tool to solve all kinds of Windows password problems, incuding forgot Microsoft password.

You can even create a new user account while being locked away from the computer. It effortlessly bypasses system passwords for Windows computers. So, if you are unable to login Microsoft account in Windows 10, try to reset Microsoft password using this software.

Step 1: Get PassFab 4WinKey installed on your computer. Run it and plug in your free USB drive. Click on 'USB Flash Drive' option afterwards.

passfab main screen

Step 2: For burning the software onto your USB, press 'Burn'. Once done, eject your Flash drive and tap 'OK'.

Step 3: Connect the USB drive with your Microsoft account password forgotten system. Click 'F12' for accessing 'Boot Menu' and pick the USB drive. Hit 'Enter' later.

boot menu

Step 4: Select the preferred OS to which your Microsoft account belong, then select the task you wish to perform i.e. "Reset your password" from the options below followed by tapping on 'Next'. Pick Microsoft account and hit 'Next'.

remove password

Step 5: Once the account's password has been reset. Hit the 'Reboot' button.

Here is a related video tutorial about how to reset Microsoft account password:

Part 3. Other Windows Password Problems You May Encounter

Apart from can't sign into Microsoft account on Windows 10, here are some other common password issue.

  • Users experienced Windows 10 can't sign in with Microsoft account something went wrong. Remove or fix the corrupt file and resolve the issue.
  • Can't sign in with Microsoft account Windows 10 might have cropped due to a wrong password or your account has been hacked. Verify and change account or check password to fix the issue.
  • "Windows 10 can't sign into your account" can also be treated the same way.


From the above article, we've learnt many ways to solve can't sign in Microsoft account on Windows 10. Besides, you can use PassFab 4WinKey to reset your Microsoft password. To be honest, almost each Windows user may forget the password. But with PassFab 4WinKey, no matter you want to reset Windows 7 password or bypass Windows 8 password, it can help you achieve it. At last, if you have any further question, let us know by leaving comments below.

Updated on / Posted by Shirley Howard to Windows 10 / Follow @Shirley Howard

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